Performant Corp.

Commercial

Strengthen your debt management performance with a team focused on your success

Recovery & collections experience

Recovery & collections experience

Performant has over 40 years of Recovery and collections experience that takes advantage of extensive knowledge delivering solutions to the largest Federal and State Agencies, and some of the largest state tax portfolios in the nation.

Throughout our history, we’ve consistently delivered leading results while providing an effective consumer experience, managing very large account portfolios, and maintaining full compliance with client and regulatory requirements.

Services

Organizations that outsource debt recovery need a vendor that understands how to reach consumers in today’s fast-paced world, where getting attention is increasingly challenging and multi-channel, compliant communications are necessary to maximize results.

No matter your industry, we design a debt management solution specifically for your unique needs, tailored to the type of debt and consumers you serve—all delivered in a way that preserves the integrity of your brand and important consumer relationships.

We serve a diverse range of commercial customers, including:

  • Utilities

  • Financial

  • Telcom/Cable

  • Retail

High volume accounts

High volume accounts

Comprehensive compliance capabilities

Comprehensive compliance capabilities

Customer-centric delivery

Customer-centric delivery

Proven approach tailored to meet client demands

Proven approach tailored to meet client demands

Recovery processes built to achieve your specific goals

  • Established, compliance-driven infrastructure featuring comprehensive training, performance management, and experienced staffing model
  • Our average account resolution specialist has a tenure of 5+ years
  • Significant experience recovering multiple types of debts for consumer and commercial portfolios
  • Proven recovery approach tailored to meet specific demands of each client

Leading consumer experience & compliance adherence

  • Excel in regulatory compliance, consumer satisfaction, low complaints, and dollars recovered
  • Maintain a track record of low complaints

99.9%

Complaint-free outreach

A+

Better Business Bureau rating

15 years

Average client relationship